Refund Policy

  • If you are not 100% satisfied with your purchase, you can return your item(s) to us for a full refund. Returns must be done within 30 days of receipt, un-used with tags still on, in the original brand packaging
  • Once your return is received and inspected by X-mini (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
  • You are responsible for all shipping costs associated with getting your order back to our Singapore warehouse.
  • Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order.

Return Shipping Options

  • For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking for your return shipment.
  • All shipments must be made prepaid by customer.

Used or Damaged Merchandise

  • Any merchandise or parts which shows signs of used or otherwise is in a condition other than it was received cannot be returned.

Damaged Goods:

  • Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier. We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

Returns Process:

Step 1: Contact our friendly customer service team at support@xm-i.com with your order number and reason for returning the product.

Step 2: Please print your invoice and include it into the parcel. Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. If it arrive damaged and the package will be rejected by our returns department. Returns should be shipped to:

 

38 Maxwell Road

Air View Building #04-01

Singapore 069116